Player Support Meetup 2024

Jupiter Hadley is the head of community at Toya Play Studio – a Roblox game development studio that focuses on IP-based Roblox Games.

Miguel Ribeiro Alves brings over 8 years of experience in Quality Programs within customer support, encompassing both proactive and reactive strategies. Throughout his career, he has worked across diverse industries, including Tech, Marketplace, and Gaming. Miguel’s focus is on performance excellence, specializing in bridging the gap between quality and agent knowledge to boost efficiency and deliver exceptional support experiences.

Head of Customer Support with 16+ years at SEGA Europe, orchestrating financial planning, third-party partnerships, and omnichannel customer support to drive operational excellence and delight players.
A proven track record of successful outsourcing, implementing innovative solutions, and leveraging data to optimize performance, delivering exceptional customer experiences and maximizing business value.

Gareth has over 12 years of experience in the video game industry, specializing in delivering high-quality customer support. Currently with Pearl Abyss, he is dedicated to creating unique and personalized experiences for players, consistently prioritizing excellence and player satisfaction.

Jean-Baptiste has 10 years of experience in mobile game studios such as Space Ape Games, Ubisoft, Scopely, SYBO, and recently joined Rovio. He began his career in the London tech scene, working with dating apps, online casinos, and e-commerce platforms. His expertise focuses on support functions and player growth, covering areas like customer support, community management, and VIP engagement.

As the VIP Team Leader at Ten Square Games, Patryk has been dedicated to building and nurturing player relationships for over four years. His passion for creating exceptional experiences for VIPs led him to take on a leadership role, overseeing a talented team focused on delivering top-tier service. With a keen understanding of customer needs, he continually strives to elevate the VIP experience and ensure long-lasting player engagement in top titles like Fishing Clash and Hunting Clash.

David Bos is an avid gamer with over 23 years of experience in serving global customers. Currently serving as CTO & COO at 5CA, former Deloitte CTO and technology leader. Bos is also a part-time Lecturer on Data & AI and Cyber Security at Amsterdam University.

His specialties lie in technology, innovation, data & AI, automation, and cyber security.

Taylan Düzgün is the Director of Enablement and Quality Management with over a decade of experience in the customer service industry. He has specialized in quality and training management, working across both BPO and in-house environments.

Kruger Pretorius has spent the past 15 years working in the field of Data & Analytics, of which 4 years have been spent with 5CA in the capacity of Data & Analytics Director. He is a subject matter expert in the field of Data Analytics, Data Science and AI, with a passion for leading and developing people. Originally from South Africa but now based in the Netherlands, he is a family man, a Rugby fanatic, and a music lover.